ரத்துசெய்தல் மற்றும் பணத்தை திரும்பப் பெறும் கொள்கை
Dravidian Book House believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
· Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
· There is no cancellation of orders placed under the Same Day Delivery category.
· No cancellations are entertained for those products that the Dravidian Book House marketing team has obtained on special occasions like Pongal, Diwali, Book Fair etc. These are limited occasion offers and therefore cancellations are not possible.
· Dravidian Book House does not accept cancellation requests; however, replacement can be made if the customer establishes that the quality of product delivered is not good.
· In case of receipt of damaged or defective goods please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
· In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
No refunds will be entertained.